Feature Ideas

I'd love it if there was a way we could save a customers payment information to the system so when they add on food, drink etc at a later date than when booking we can easily take care of it rather than calling the customers or having them pay on the day. Many customers at our facility will reserve a time, then want to add on closer to the party when they have a better idea of attendance.

Have ability to control discounts by product. I may want to offer a percent discount on a room, but not have that same discount apply to food. Or I may want to allow 100% discount on a basic room reservation, but not allow that same discount on a full party. We allow certain groups to reserve rooms for free, but currently they could use that same code to book a party, which would be very expensive for us.

It’s hard keeping track of everyone in the party and if they filled out a waiver or not. I’d be helpful for there to be a guest list that shows if every individual guest filled out a waiver on each reservation.

We run a summer camp and the best way to keep track and collect payments in making pos orders for the summer and having customers make payments on that invoice. If we could send the invoice to customers via email and they could make payments be a lot easier. There is no good way to run a summer camp with party center software.

Please have the option to add a credit card processing fee.

Our party hosts mean a lot to us, so it would be great if tip percentages could be printed on party receipts to give customers a quick calculation to base their tip on. I know percentages can be put on the card readers, but that's not as convenient or flexible for us, since some customers tip cash or use QR codes for our staff, and not everyone pays at the front. Also, many customers look at the remaining balance (minus deposit) instead of the full party price when calculating a tip. (And before V.2 the tip line on our receipts could be changed to say 'Party Host Tip', instead of just 'Tip'.) Thank you!

As a platform that deals with parties, how is there no way to send a mass email to our customers? This needs to be added asap

Select other options to see on Schedule page like waiver, balance due, notes, etc

Currently we can phone customers when their party is cancelled. Having a toggle-able automatic cancellation email would expedite our process whille creating a record of all our communications with customers! Currently we can re-write the invoice message and resend the invoice, but that creates a point where staff members could make a mistake.

Would love to be able to quickly look down the schedule page and see remaining balances due (perhaps right next to the 'price' column?) without having to open each order individually. Would also love to be able to hide certain columns of the schedule page that we do not use (checklist/host) -- I know these items have a purpose, but we do not use them in our workflow and would love to be able to hide them to clean up the screen a bit.

When sending out the invoices with all the "rules" and information it would be nice if you could select on specific templates to send with it. I book banquets that want to see proof of their payment and I want to send them terms but their terms are different than generic parties. It is hard to adjust information for each individual banquet.

Every place I walk into does this, so why can't we?? This should have been implemented already.

This will help labeling customers and placing few categories to alert the staff (such as VIPs, had bad experience, blacklisted, employee)

We we send out the receipt to the customer, the customer takes the receipt to the front desk to pay. The only thing tying the receipt to the customer is the order number. So we have to look at the order number then search thru our active orders to find in PCS.

Right now when a customer’s reservation times out without payment or being completed without a deposit, an email is sent to us saying that the customer did not complete their booking. It would be nice for an automatic email to be sent to them saying “We noticed that you started, but did not complete your online reservation. Is there anything we can help you with? “ We’ve had several customers that thought their reservation went through and without us following up, they would’ve shown up without a room or activity available.