Feature Ideas

Currently we can phone customers when their party is cancelled. Having a toggle-able automatic cancellation email would expedite our process whille creating a record of all our communications with customers! Currently we can re-write the invoice message and resend the invoice, but that creates a point where staff members could make a mistake.

When sending out the invoices with all the "rules" and information it would be nice if you could select on specific templates to send with it. I book banquets that want to see proof of their payment and I want to send them terms but their terms are different than generic parties. It is hard to adjust information for each individual banquet.

Have ability to control discounts by product. I may want to offer a percent discount on a room, but not have that same discount apply to food. Or I may want to allow 100% discount on a basic room reservation, but not allow that same discount on a full party. We allow certain groups to reserve rooms for free, but currently they could use that same code to book a party, which would be very expensive for us.

This will help labeling customers and placing few categories to alert the staff (such as VIPs, had bad experience, blacklisted, employee)

WE NEED A WAY TO KEEP INVENTORY SO WE KNOW WHEN TO ORDER.

Would love to be able to open up a time slot that can ONLY be booked via a private link. Whenever we open a custom time slot for a customer during a non-traditional party time slot, we always have to tell them it could technically be booked by anyone who searches for that date. We think it'd be helpful to have a way to open a private time slot that can only be booked through a specific link that we email to the customer - not available to everyone who searches for that date.

We'd like to try Online Booking 2.0 but it doesn't show the correct party duration for parties that have a Party Time Adjustment set.

I'd love it if there was a way we could save a customers payment information to the system so when they add on food, drink etc at a later date than when booking we can easily take care of it rather than calling the customers or having them pay on the day. Many customers at our facility will reserve a time, then want to add on closer to the party when they have a better idea of attendance.

Please have the option to add a credit card processing fee.

Would love to be able to quickly look down the schedule page and see remaining balances due (perhaps right next to the 'price' column?) without having to open each order individually. Would also love to be able to hide certain columns of the schedule page that we do not use (checklist/host) -- I know these items have a purpose, but we do not use them in our workflow and would love to be able to hide them to clean up the screen a bit.

It’s hard keeping track of everyone in the party and if they filled out a waiver or not. I’d be helpful for there to be a guest list that shows if every individual guest filled out a waiver on each reservation.

Every place I walk into does this, so why can't we?? This should have been implemented already.

We we send out the receipt to the customer, the customer takes the receipt to the front desk to pay. The only thing tying the receipt to the customer is the order number. So we have to look at the order number then search thru our active orders to find in PCS.

Right now when a customer’s reservation times out without payment or being completed without a deposit, an email is sent to us saying that the customer did not complete their booking. It would be nice for an automatic email to be sent to them saying “We noticed that you started, but did not complete your online reservation. Is there anything we can help you with? “ We’ve had several customers that thought their reservation went through and without us following up, they would’ve shown up without a room or activity available.

We would love there to be an option to have one email be able to be used for multiple profiles. Due to peoples name changes, there are times we aren't allowed to put in their email since it was booked previously under a different name. There does not appear to be an option for that at this point.